Privacy Policy

Last updated: September 2024

Introduction

teal-reef is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This privacy policy explains how we collect, use, store, and protect your data when you use our website and services.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please refrain from using our website.

Information We Collect

Information You Provide

When you contact us through our website forms or email, we may collect:

• Your name and contact details (email address)
• Information about your project or enquiry
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information including:

• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referring website addresses
• General geographic location based on IP address

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To improve our website and service offerings
• To send service-related communications
• To comply with legal obligations
• To analyse website usage and optimise user experience

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: Where you have given explicit consent for us to process your data for specific purposes
• Contract: Where processing is necessary to fulfil a contract with you or to take pre-contractual steps at your request
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal obligation: Where we are required to process data to comply with the law

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for up to two years after the last communication. Project-related documentation may be retained for up to seven years for legal and professional purposes.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service providers who assist in operating our website and business, subject to confidentiality agreements
• Professional advisers such as lawyers and accountants where necessary
• Authorities where required by law or to protect our legal rights

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Your Rights

Under data protection legislation, you have the following rights:

• Right to access the personal data we hold about you
• Right to rectification of inaccurate or incomplete data
• Right to erasure of your data in certain circumstances
• Right to restrict processing of your data
• Right to data portability
• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

International Transfers

Your personal data is primarily stored and processed within the United Kingdom and European Economic Area. Where data is transferred outside these regions, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

teal-reef
47 Northumberland Street
Newcastle upon Tyne, NE1 7DE
United Kingdom

Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed. The ICO can be contacted at ico.org.uk.